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A hotel PMS your front desk can learn in a morning

Reservations, check-in, housekeeping and room service on one calendar. LuxHotel does the repetitive work so reception can look up from the screen.

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Two front desk colleagues looking at a screen together behind a hotel reception deskThe reservation calendar: three weeks of bookings across twenty rooms, coloured by payment status, with a channel icon on each booking

A reservation calendar you can shape to your hotel

Drag a booking to move it to another room or change its dates. Group rooms by type or show a flat list, and choose the card style, grid and room order that suit your team.

  • Colour bookings by payment status or by channel
  • Optional price band that shows how far below the rate a room was sold
  • Out-of-order and maintenance blocks
  • Unassigned bookings in a drawer on mobile
A receptionist on the phone at the front desk, checking a booking on a laptop

Every booking, with its full history

Search and filter the bookings list by status, source, room type and dates, then export it. Open a booking to see the guest, rooms, prices, payments, messages and an audit history of who changed what.

  • Early checkout and no-show reporting
  • Filters by status, source, room type and dates
  • Export to share with your accountant or owner

The routine work happens on its own

Incoming bookings are assigned to a room automatically. Guests who are due out are checked out overnight, and OTA bookings can be acknowledged in bulk.

  • Automatic room assignment for new bookings
  • Nightly auto-checkout
  • Bulk acknowledgement of OTA bookings
A quiet hotel lobby at night with an unattended reception desk
A housekeeper updating a room's status on her phone in a freshly made hotel room

Housekeeping and room service

Housekeeping updates cleaning status from the floor, and that status flows back to inventory. Room service orders notify staff as they come in.

  • Cleaning status that syncs back to inventory
  • Room service orders with staff notifications

Hotel Aurora

Online check-in

  1. Sent automatically before arrival
  2. Hotel: Hello Anna, we look forward to welcoming you at Hotel Aurora on 14 October. To save time at reception, please fill in your check-in details before you arrive:hotelaurora.example/check-in10:00
  3. Guest: Done, that was quick!10:11
  4. Hotel: Thank you, Anna. Your details are saved, so your key will be waiting when you arrive.10:12

Online check-in completed

Anna's details are on her booking before she arrives

An example message. The same request can go out by email, and WhatsApp messages use templates approved by Meta.

Online check-in before the guest arrives

Before arrival, LuxHotel automatically sends the guest a WhatsApp message or an email asking for their check-in details. The guest fills in the form on their phone, and you decide which fields it asks for. The details are on the booking when they reach the desk, so check-in is faster and smoother.

  • Sent automatically by WhatsApp or email
  • Check-in form with the fields you choose
  • Guest details ready before arrival

No-shows, handled in two clicks

A guest who never arrives shouldn't cost you a commission or a room you could have sold. Mark a Booking.com reservation as a no-show from the bookings list or the calendar, and LuxHotel reports it to Booking.com for you through the channel manager. No extranet login, no forms.

  • Reported to Booking.com, so you are not billed commission for a stay that never happened
  • The room is released and free to sell again
  • Inactive bookings highlighted on the calendar, with a one-click Mark as No-Show
  • Fees are never waived, so you keep the right to charge the guest's cancellation fee
  • No-shows kept apart from real stays, so guest history and reports stay accurate

Questions about LuxHotel PMS

How does online check-in work?

Before arrival, LuxHotel automatically sends the guest a WhatsApp message or an email with a link to a check-in form. The guest fills in their details in advance, so check-in at the desk is faster.

Can I report a no-show to Booking.com from LuxHotel?

Yes. Mark the reservation as a no-show from the bookings list or the calendar, and LuxHotel reports it to Booking.com through the channel manager. Fees are not waived, so you can still charge the guest's cancellation fee. Direct bookings have no OTA to report to, but you can still mark them as no-shows for your own records.

Is LuxHotel a cloud PMS?

Yes. LuxHotel runs in the browser and installs as an app on phone and desktop, with push notifications. There is nothing to install on a server at the hotel.

Can I manage more than one property?

Yes. One login covers several properties and businesses, and you switch between them from inside the app.

Can I limit what each member of staff can see?

Yes. Roles and permissions are fine-grained, and you can override them for an individual user.

The rest of LuxHotel System

More about LuxHotel System

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See LuxHotel with your own hotel in mind

Tell us about your property and we will show you the calendar, the channel manager and the booking engine in one call.

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