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LuxHotel System
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Every booking, every channel, one calendar

LuxHotel System is the hotel operating system for European hotels. Run reservations, OTAs, direct bookings and guest messages from one login, on a phone or a desktop.

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Syncs with
  • Booking.com
  • Airbnb
  • Expedia
  • Agoda
  • Trip.com
and 68 more
A receptionist welcoming a guest at the front desk of a boutique hotel
Colour bookings by
  • Booking.com
  • Expedia
  • Google
  • Walk-in
The LuxHotel reservation calendar with bookings coloured by channel: Booking.com in blue, Expedia in yellow, walk-ins in grey
The LuxHotel reservation calendar. Guest names are blurred.

Everything a hotel runs on, in one product

Other systems sell these as separate modules or third-party add-ons. In LuxHotel they share one calendar, one guest record and one bill.

Desktop and mobile

The same system at the desk and in your pocket

LuxHotel System runs in the browser and installs as an app on phone and desktop. The dashboard and the calendar are the same on both.

  • Runs in the browser
  • Installs as an app
  • Push notifications
Two desktop computers showing the Today dashboard with arrivals and the reservation calendarTwo phones showing the same dashboard and reservation calendar in the mobile app

What happens after a booking, without anyone touching it

  1. 1

    A booking arrives

    From an OTA, Google Hotels or your own website. It lands on the calendar with the guest, price and source attached.

  2. 2

    A room is assigned

    LuxHotel picks a room for the booking automatically, so nothing waits in a queue for reception.

  3. 3

    Every channel closes the room

    Inventory closes on all connected channels straight away, which is what prevents overbooking.

  4. 4

    The guest hears from you

    A WhatsApp notification goes out from an approved template, and the guest fills in the online check-in form before arrival.

  5. 5

    Housekeeping keeps the room in step

    Cleaning status updates from the floor and syncs back to inventory.

  6. 6

    Checkout runs overnight

    Guests who are due out are checked out automatically, and the stay is ready for your reports.

The whole front desk on one screen

Arrivals, departures, guests in house and occupancy for the day, with each guest's channel, payment status and a check-in button beside their name.

The front desk screen: today's arrivals listed with room, guest, channel, booking status and payment status, and a Check in button for each

Guests message on WhatsApp. So does LuxHotel.

Automatic WhatsApp notifications keep guests informed, and an AI receptionist answers questions and makes offers when your team is busy. Staff can watch every conversation and take over whenever they want.

How guest communication works

What hoteliers say about LuxHotel

In August every room sells several times over on different sites. Since LuxHotel closes the room everywhere the moment it books, we have stopped worrying about overbooking, and AI Reception answers guests on WhatsApp even late at night.
Azure Hotel DhermiManagement, Dhërmi, Albania
Most of our guests fill in online check-in before they arrive, so the front desk just hands over the key. Reception, housekeeping and the reports are all in one login.
Tirana Square HotelManagement, Tirana, Albania
We moved from three separate systems to one. Booking.com, Expedia and our own website feed the same calendar, and the price per room made sense for a hotel our size.
Family-run boutique hotelOwner, Chania, Greece
Housekeeping marks rooms clean from their phones and we see it at the desk straight away. New staff were working in the calendar on their first morning.
Seaside hotelGeneral manager, Budva, Montenegro

Your guest data stays under your control

One-time codes on trusted devices
Staff sign in with an OTP, reset passwords by code and get a notification when their account is used.
Support access only with your consent
Your team reads a 6-character code to our support agent. Access ends automatically after 3 hours.
Permissions for every role
Fine-grained roles with per-user overrides, staff invitations and an onboarding wizard.
Backups every night
A nightly backup, mirror backups and a reporting export, without anyone having to remember.

Questions hoteliers ask us

What is LuxHotel System?

LuxHotel System is a hotel operating system: a PMS, channel manager, booking engine, guest inbox, reports and a bar point of sale in one product with one login.

Which OTAs does LuxHotel connect to?

Booking.com, Airbnb, Expedia, Agoda, Hotelbeds, Trip.com and more than 100 other OTAs. Availability, rates and restrictions sync in real time.

See the full list of channels →

Do I need separate tools for the channel manager or booking engine?

No. The PMS, channel manager, booking engine, guest inbox and reports are parts of the same system, so there are no add-ons to connect.

Does LuxHotel work on a phone?

Yes. LuxHotel installs as an app on phone and desktop and sends push notifications.

How is my hotel's data protected?

Staff sign in with a one-time code on trusted devices, permissions are set per role and per user, and data is backed up every night. Our support team can only access your account with a code your team reads out, and that access ends after 3 hours.

Which languages is LuxHotel available in?

The LuxHotel interface is available in English and Albanian. The booking engine widget language can be set to suit your guests.

See LuxHotel with your own hotel in mind

Tell us about your property and we will show you the calendar, the channel manager and the booking engine in one call.

Book a demo