Guest messaging in one inbox, with an AI receptionist on WhatsApp
Answer OTA messages, reply to reviews and send WhatsApp updates from one place. When reception is busy, the AI receptionist answers guests and hands over when it should.
Book a demo
One inbox for every OTA conversation
OTA guest messages arrive in a single inbox with open and closed threads and attachments. Message templates fill in the guest's name, dates, room and amount for you.
- Open and closed threads
- Attachments
- Templates with name, dates, room and amount
Hotel Aurora
AI Reception, replies instantly
- Guest: Hi! Do you have a family room for 14 to 17 October?21:04
- Hotel: Good evening! Yes, a family suite is free for those three nights. I can offer it at €120 per night with breakfast. Shall I hold it for you?21:04
- Guest: Yes please. We land late, can we check in after midnight?21:06
- Marta from reception joined the chat
- Hotel: Hi, Marta here. No problem at all, I'll be at the desk until 1 am and your key will be ready.21:07
Escalation alert
A guest is asking for check-in after midnight
An AI receptionist on WhatsApp
AI Reception answers guests on WhatsApp and makes offers, with some support for Facebook. Staff can watch conversations, take over at any point and receive an alert when a chat needs a person.
- Answers guests and makes offers
- Staff can watch and take over
- Escalation alerts
Notifications that send themselves
WhatsApp notifications go out automatically using approved Meta templates. Email notifications for new bookings, arrivals and other events are routed per property.
- Automatic WhatsApp notifications
- Online check-in requests by WhatsApp or email
- Email notifications routed per property
Reviews in the same place
Read and reply to OTA reviews, review your guests and keep an eye on your property score without logging in to each extranet.
- Read and reply to OTA reviews
- Review guests
- Property score
Questions about LuxHotel Guest Communication
Can staff take over from the AI receptionist?
Yes. Staff can watch any conversation, take it over, and receive escalation alerts when a guest needs a person.
Does LuxHotel send WhatsApp messages automatically?
Yes. WhatsApp notifications are sent automatically using approved Meta templates.
Can I reply to OTA reviews from LuxHotel?
Yes. You can read and reply to OTA reviews, review guests and see your property score.
The rest of LuxHotel System
- LuxHotel PMSReservation calendar, bookings, online check-in, housekeeping and room service.
- LuxHotel Channel ManagerReal-time sync with Booking.com, Airbnb, Expedia, Agoda and 100+ OTAs.
- LuxHotel Booking EngineA branded booking widget for your own website, with discounts and online payment.
- LuxHotel POSA simple point of sale for hotel bars.
- LuxHotel ReportsGuest analytics, sales and owner reports, cash register and transaction ledger.
More about LuxHotel System
- Online paymentsCard payments through Stripe and POK, and QR payment links sent from a booking.
- Pricing€2 to €5 per room per month, by country, with add-ons priced on the page.
- CompareHow LuxHotel System compares with Cloudbeds, Mews, Little Hotelier and Oracle OPERA Cloud.
- About usThe team in Tirana that builds LuxHotel System, and how our support works.
Compare:LuxHotel System vs CloudbedsLuxHotel System vs MewsLuxHotel System vs Little HotelierLuxHotel System vs Oracle OPERA Cloud
See LuxHotel with your own hotel in mind
Tell us about your property and we will show you the calendar, the channel manager and the booking engine in one call.